All our products are customized to individual measurements. Therefore, we do not accept returns or offer refunds once an order has been placed.

Damaged Product Claims

In the rare case that you receive a damaged product, we may review the issue under the following conditions:
• A clear, uninterrupted product opening video is mandatory.
• The video must be recorded from the beginning (before opening the package) until the product is fully unpacked, without pauses or edits.
• The damage must be clearly visible in the video.

Claims without a proper opening video will not be considered.

If the claim is verified, we will assess and provide an appropriate resolution at our discretion.

Please note: International orders are not eligible for cancellations or refunds once placed, due to the customized nature of each product and cross-border payment limitations.